Q. How do I return defective products purchased from Starting Time?
A. Starting Time will refund the full purchase price, less shipping and handling. Just contact customer service or call 800.851.5442 for a Return Authorization Number. Damage to the product from abusive use does not fall within the one year warranty provision.
Q. How do I return defective products purchased by sources other than Starting Time?
A. Contact the source where you purchased the products for instructions on how to return your damaged product.
Q. How quickly will my order ship?
A. Usually your order should be processed and shipped within two working days.
Q. Where do you ship from?
A. My mini Golf ships from either Oceanside, CA; West Columbia, SC, or Richmond Hill (near Toronto), Ontario, Canada - whichever is closer to you to reduce shipping costs.
Q. I'm a Canadian Customer. How can I order on your website?
A. At this time our website cannot process orders from Canada. Just give us a call at 800.851.5442 or send us an email at firstname.lastname@example.org and we'll be happy to take care of you.
Q. Can you ship internationally?
A. Yes, we can, depending on the country. Please contact us for details and pricing.
Q. How can I be a distributor of Starting Time and/or My mini Golf?
A. This Starting Time mini golf game is available for representation in the U.S. and distribution in other countries. Email your contact information to us at email@example.com. We'd love to talk to you!
Q. Where is My mini Golf made? What materials is it made from?
A. My mini Golf is manufactured in Germany and shipped to the USA. Starting Time is the exclusive distributor in the United States and Canada. The obstacles are made of ABS plastic - durable for extreme temperatures and use.
Q. What is the difference between buying the sets and buying the individual obstacles separately?
A. When you buy a set, you save over 11% on average when compared to purchasing the items within the set separately. It's a great deal!
Q. How do I set up My mini Golf?
A. The beauty is that the number of combinations are endless! Go to our store/My mini Golf to see a basic configuration of the nine-hole set and ideas for other combinations. The real fun begins when you mix and match the obstacles to create your own course!
Q. How do I play My mini Golf?
A. There are so many ways! You can set it up as a nine hole course, or be creative and create one of a multitude of combinations to create your own indoor or outdoor course. Ask your kids, campers, students or mother-in-law to set up a unique putt putt course! Check out the videos from our home page for ideas on setting up the course and for game activity ideas. When you create your own game, please share with us on Facebook or email us at firstname.lastname@example.org.
Q. How do I care for My mini Golf?
A. Store it when not in use by placing all in the mesh bag or the nylon carry bag until next use! Wash with soapy water to remove typical dirt from the obstacles. Over time, My mini Golf obstacles may become scratched. A little powdered cleanser sprinkled on a damp washcloth and gently rubbed onto the scratched area can reduce or eliminate most scratches.
Q. I have a mesh bag to store the My mini Golf obstacles in it. How can I get all the pieces in the bag?
A. Stack all of the round obstacles (warm-ups, volcano, tower) on the bottom of the bag. Place the 360 on top of them, then the Maze and the Acapulco on each side. Stack the Daytonas on top of each other, and place these and the Wave and Bridge down the sides from the top. Done! NOTE: The new red nylon bag makes this effort soooo easy!
Q. How can I learn of more ideas or share how we've set up the game? A. There are several ways to do this! You can see new ideas and pictures on Facebook (StartingTime) or Pinterest, or join our email newsletter list to send us an email. OR contact Mary Anne at email@example.com for ideas or to share with us. We appreciate your feedback and pictures!